Shipping Policy (Delivery)

• Costs : Free delivery in mainland France on all orders.
• Delivery time : 2 to 5 working days (24–48 hours preparation + transport).
• Carriers : [La Poste / Colis Privé…]
• Order tracking : As soon as it is shipped, you will receive an email with your tracking link. You can also track your order directly on the Order Tracking page (menu > Order Tracking ) by entering your order number and the email address used for the purchase. It may take 24–48 hours after shipping for the tracking to be updated.
• Change of address : write to us before shipping ; after this period, the address can no longer be changed.
• Incorrect address / unclaimed package : if the package is returned to us, we will contact you to resend it.
• Area served : Metropolitan France

Return Policy

• Deadline : 30 days after receipt.
• Condition of products : for hygiene reasons, only new, unopened and sealed products will be accepted, unless there is a proven defect.
• Procedure : Write to us at tintiva.boutique@gmail.com with: order number, reason, photos if necessary. We will provide you with the return address and the label if applicable.
• Return costs : covered by Tintiva
• Refund : made within 5–10 working days after receipt and inspection, to the initial payment method.
• Defective items / damaged package : report within 48 hours with photos; we will replace or refund.